Currently operating as normal. Please see FAQ page for useful info

FAQ

For all orders and enquiries, please contact me via one of the following:

Email info@thereforthebaking.com

Message via the Facebook page

(I do my best to respond to enquiries pretty promptly, but I am only human and if I’m busy it might on occasion take me a day or so to respond so please be patient!)

Where are you based?

Castlefield area of Manchester city centre.

Please note I do not operate a public-facing premises with anything on general sale. I only do bespoke orders and all collections and visits are by appointment only

Can I collect my order?

Yes! Required date and time will be discussed with you when placing your order.

Do you deliver?

Usually, all orders are collection only (including weddings) though in light of current COVID-related circumstances, I am offering some limited delivery. I don't drive so this will, unconventionally, be on foot!

This means I can't offer delivery for larger orders, and can only serve a small area, namely (most of) postcodes M1-M4 and some bits of M5 and M15.

Delivery will incur an additional charge (starting from £2.50), and availability is not always guaranteed to be available, so please let me know straight away if delivery will be required. Otherwise I will assume you are able to collect.

If you are placing an order that will be delivered to someone else, please note that I am NOT able to do a surprise delivery. I will need their contact details from you so that I can organise the delivery details with them in advance, as it's necessary to ensure somebody will be in when I deliver (as I won't make additional attempts)

What products do you offer?

Birthday Cakes and Celebration Cakes

Cupcakes

Wedding Cakes

Brownie Slabs

Decorated Sugar Cookies

Cake Pops

How much notice do you need?

The more notice the better! But generally, a minimum of one week. This would be my usual advice in normal circumstances and it’s even more important now, as sourcing ingredients and materials is currently more difficult than usual! On occasion, I can accommodate a more last minute order, especially if it's something fairly simple, so feel free to ask (but be prepared for a potential no!)

All orders must be paid for in advance, and will not be considered confirmed until payment has been received.

How far in advance can I order?

I generally take orders up to about 12 months ahead.

A minimum deposit of 50% is required to confirm any order, with any remaining balance to be paid no later than two weeks before the agreed collection/delivery date for orders over £100 (one week for orders under £100)

How long will my cake keep?

Cakes, cupcakes and cookies are best eaten within 2 days of collection (they will be safe to eat for a little longer than this), but won't be at their best)

Brownies and cake pops are best eaten within 4-5 days of collection

How do I pay?

I can accept payment by BACS or credit/debit card (please note I cannot take card payments over the phone). All orders must be paid for in advance.

What's your cancellation policy?

Deposits are non-refundable. All orders are entirely non-refundable within one week of the delivery/collection date. If cancelled before this, I can refund 50%. At my discretion, I may refund more, dependent on the specific circumstances.

In the (hopefully highly unlikely) event that I have to cancel your order (for example, in current circumstances, in the case of illness or stock/ingredient shortage), you will of course be contacted as soon as possible and refunded in full.